Privacy Policy

Last updated: October 3, 2026

PrimeKinetics respects your privacy. This Privacy Policy describes the information we collect through our website and how we use it to process orders, communicate with customers, provide support, and operate our services.

Information We Collect

When you place an order or contact us, we may collect your name, email address, mobile phone number, shipping or delivery information, payment preference, order details, and information you voluntarily provide to us.

How We Use Information

• To process and fulfill orders and provide requested services.
• To send order confirmations, payment-related updates, pickup or delivery updates, and other transactional communications you request.
• To respond to customer questions and support requests.
• To maintain records and protect the security of our website and services.

SMS Privacy

We do not sell or share your SMS opt-in data or mobile phone number with third parties or affiliates for their own marketing or promotional purposes. Your mobile number and SMS consent information are used to provide the PrimeKinetics messages you requested.

Message frequency varies based on your orders and interactions with PrimeKinetics. Message and data rates may apply. You can opt out of PrimeKinetics SMS messages at any time by replying STOP. Reply HELP for help.

Information Sharing

We may use service providers that help us operate our website, process or facilitate transactions, send communications, or provide hosting and technical services. These providers may process information only as needed to perform services for PrimeKinetics and are not authorized to use your SMS opt-in information for their own marketing.

Data Security and Retention

We use reasonable administrative, technical, and organizational measures designed to protect information. We retain information as reasonably necessary for order fulfillment, customer service, business records, security, and legal or regulatory obligations.

Your Choices

You may contact PrimeKinetics to request information about the personal information associated with your customer interactions or to ask questions about this policy. SMS recipients may opt out by replying STOP and request help by replying HELP.

Contact

For privacy questions, contact PrimeKinetics through the contact form on our website.